Council extends tech support contract

At the Town Council meeting Dec. 20, a two-year extension of the computer maintenance agreement/contract was approved. The document provides for computer service and labor from Mike Mortimore, dba CompuDoc, with the Town of Thermopolis, represented by the Thermopolis Town Council. Mortimore was absent from the meeting.

CompuDoc is the primary provider of the contract, with advanced support provided by Innovative Solutions. The contract states Mortimore is a Microsoft Certified Professional with 24 years experience and knowledge of multiple PC operating systems. He also has a bachelor’s in telecommunications and extensive experience in a variety of computer hardware and software.

As for services, the agreement states Mortimore will provide regular maintenance, repairs and services, emergency response to troubleshoot problems, technical support, initial update/upgrade consultation and email addresses as needed. The contract amount is $3,600 per year, and the agreement can be cancelled with 60 days notice from either CompuDoc or Thermopolis Town Council.

Mayor's Assistant Fred Crosby noted the contract is $300 per month, split equally between the Enterprise and General funds

Technical support, under the contract, includes items such as administrative support for operating systems and assistance with hardware and/or software purchases, where maintenance includes machine inspections, disk management, system monitoring and reporting of any problems, upgrade needs or technological needs for the Council Packet when requested.

Repairs encompass both emergency and non-emergency situations, though emergency repairs and/or troubleshooting that effects production time will be given top priority. Any major repairs or configurations will be scheduled after hours, such as evenings or during weekends.